SHIPPING TIME FRAME


We do freeshipping ship worldwide.

You will receive a shipping confirmation email that contains your tracking information as soon as we ship your order.

The time frame may vary depending on your country. We do our best to make this estimated delivery as accurate as possible.

Sometimes the delivery of your products will take longer than expected. This is because of customs clearance procedures. We also want to inform you it may require you to pay the custom fees, the amount will vary depending on your country’s law.

HANDLING


All orders will typically will be within 2-5 business day from our warehouse and all orders will include tracking from dispatch to delivery. We will ship all ordered in durable packaging to ensure it does not damage your purchase during transit. Watchsprite is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive parcel timely manner and Watchsprite will assist as much as possible to trace a missing parcel. Watchsprite is not responsible or refunds of shipping costs in the event of delayed shipping of  product availability.

MISSING, LOST OR STOLEN PACKAGE


If your package is missing or lost, we advised you to contact the shipping courier that’s assign to your shipment. We have no control over the shipment of your package once we hand it to the courier.

If the shipment status says “Delivered” but you didn’t receive the package, you must contact the courier. Sometimes they drop off the package to your local post office or they leave the package to your neighbor if you are not home on the day of delivery.

DAMAGE OR DEFECT


As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.

If your product is damaged, you can send us a photo and video showing the damage or defect. You can send it to our customer support team [email protected] to help you get through the problem you are having.

If you need further help regarding your order, you can contact us on our email [email protected]

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